Knowledge Process Outsourcing

Knowledge Process Outsourcing (KPO) is a form of outsourcing where high-level, knowledge-based tasks and processes are delegated to an external service provider. Unlike traditional Business Process Outsourcing (BPO), which often involves routine and transactional tasks, KPO involves outsourcing more complex and specialized knowledge processes that require advanced analytical and technical skills. KPO services typically involve the outsourcing of information-related work that requires a deep understanding of a specific industry, domain, or functional area.

KPO is driven by the need for organizations to access specialized skills and knowledge without having to invest in developing those capabilities in-house. Successful KPO engagements require strong communication, collaboration, and a deep understanding of the client's business context. Security and confidentiality are also critical considerations given the sensitive nature of many knowledge-based tasks.